Terms and Conditions of Reservations

We inform you that the information submitted through this web form will be incorporated into the information systems of SANT JORDI ALBERGS, SL. and will be treated, only, to manage your reservation request with any of the establishments of the SANT JORDI HOSTELS chain, in accordance with the regulations in force in Data Protection, specifically, Regulation (EU) 2016/679 of the European Parliament and of the Council, dated April 27, 2016, regarding data protection.
Also, punctually, the information of your email will be used to send you information regarding our accommodations, promotions, offers and news, through our Newsletter, provided that you have expressly authorized us.

The communication or transfer of your data will not proceed, except for the public bodies covered by a standard, and the companies with which we have contracted the provision of services for the provision, maintenance and support of the information system of the company with which We have signed the appropriate treatment contract contracts, as well as the company that manages the SANT JORDI HOSTELS establishment subject to your reservation.

GENERAL CONDITIONS OF CONTRACTING & TERMS AND CONDITIONS

Reservation Policy:

Sant Jordi Hostels offers its customers much more than a simple experience in a traditional hostel: a pleasant atmosphere and facilities specially designed for the comfort of guests. In our hostels you will find the ideal environment for large groups as well as for solo travelers. In any of our hostels you will feel at home and you will find the atmosphere to make new friends and enjoy unforgettable moments in Barcelona. We welcome you now!

Reservations for more than 10 people:

As specified on our website, for reservations from 10 beds, we would like to inform the payment terms applied:
The payment process is done in two moments, the payment of the deposit and the balance. Both will have to be settled according to the amounts and deadlines established by agreement.
DEPOSIT: the payment of the deposit corresponds to 20% of the amount of the reservation, which will be charged / charged on the same date that the customer makes the reservation online on the card indicated by the customer, as a condition for confirming the reservation. In case Sant jordi Hostels fails to charge / charge on the card granted by the client the amount of 20% in advance, we will proceed to cancel the reservation. *
(*) Failure to pay the balance within the established deadlines implies the immediate cancellation of the reservation and the payment of the deposit. Regarding reservations requested and confirmed with less than one month from the date of arrival of the group, the payment of the total amount will have to be made in one time.

Reception hours: Open 24 hours.
Arrival time: If you want to change your arrival time of the reservation, please send us an email or call us directly. It is important that we are promptly informed of any changes in your reservation. Please note that the reservation system works 24 hours a day.

Arrivals and Departures: The entrances in the installation are made from 2:00 p.m. in Barcelona and 3:00 p.m. in Lisbon.
The departures of the installation are made at 11:00 am in all the hostels.
* On the day of departure / check-out, customers have until 11:00 to leave the room. Otherwise, Sant Jordi Albergs, S.L. reserves the right to charge one more night.
** If the client needs to leave their luggage, whether the day of check-in arrives early and the room is not available or if, on the day of check-out, you have to leave the room but still have a few hours between Leaving the establishment and leaving, you can leave your luggage in the luggage store free of charge and continue using the common areas of the establishment until 23 hours maximum.
Deposit

Upon delivery of the access card to the establishment, room and ticket office, a deposit of € 10 per person is required. This deposit will be recovered on the day of check-out when the key is returned. In case of loss of the card, the deposit will not be refunded.

Other benefits:

Free luggage storage: We offer free luggage storage at the hostels. This service is available to customers throughout their day of departure from the hostels.

Free Internet: We offer free Internet access in all our hostels. This service works 24 hours a day and the password is available at the reception of the hostel where you are staying.

Best locations: Each of our hostels is close to one or more famous tourist spots in the city. Also each hostel is very well connected with public transport.

Facilities and services: We offer facilities ready for you to fully enjoy all our services and a pleasant and quality stay in the hostels. If you have any questions about our facilities in any of our hostels or need more information, do not hesitate to contact us.

Best cost-benefit ratio: As our motto says: “More than a shelter, a life experience…” Have you seen what people say about us on the Internet, everywhere? Check it out and book now! You will not find better value for money with comfort, fun and safety during your trip, than in our hostels.

Better atmosphera: Our hostels have a fun, cozy and endearing atmosphere, as well as very international. Our clients come from all over the world and are usually interesting and friendly people. In general they enjoy all the best we offer and, therefore, we always share good talks and unforgettable moments.

Best Staff: We are all travelers like you. Therefore, welcoming you to our hostels is a pleasure for our entire team. From your arrival to our hostels we will take care of you, your friends and your relatives to make sure everyone feels at home. Come and visit us!

Cancellation policy:

Remember that cancellations are accepted only by email and must be received by us at least 24 hours before the arrival time (check your arrival time in your reservation). In the case of non-cancellation or late cancellation, the deposit charged to your credit card will not be refunded at the time you made the reservation. Also in this case, the price of the first night of the reservation will be retained by the hostel as a penalty for not having the correct cancellation notification. No exceptions to this rule are made.

Admission Rights:

We work for the well-being of all guests and staff, taking into account that our main objective is to offer a comfortable and pleasant environment for everyone. It is part of our policy at all Sant Jordi Hostels to maintain respect and good relationships with customers and staff alike. We believe that mutual respect is vital to the experiences generated in our Sant Jordi Hostels and is essential to provide exceptional service. This is the secret of a healthy environment and a pleasant stay for everyone. Therefore, we inform you that we reserve the right to refuse admission and refuse to provide the service and / or request that a guest, in case of inappropriate or unacceptable behavior, leave the establishment at our discretion if necessary.

Force Majeure Circumstances:

Unless indicated otherwise, we regret to inform you that we cannot, under any circumstances, assume responsibility or pay any compensation in case of not being able to meet our obligations to you or your companions for reasons of “force majeure”. For these purposes, it is considered “force majeure” any event that our company or any other supplier could not, even with all the necessary and due diligence, foresee and / or avoid. Such events may include war or threat of war, riots, civil conflicts, terrorist activities or threats, labor disputes, natural or nuclear disasters, adverse weather conditions, fires and all similar events beyond our control, without this list being limiting .

TERMS AND CONDITIONS

RESERVATION POLICY

Sant Jordi Hostels offers its customers much more than a simple experience in a traditional hostel: a pleasant atmosphere and facilities specially designed for the comfort of guests. In our hostels you will find the ideal environment for large groups as well as for solo travelers. In any of our hostels you will feel at home and you will find the atmosphere to make new friends and enjoy unforgettable moments in Barcelona. We welcome you now!

Check in and Check out schedule
Check-in: 2:00 p.m. (Barcelona) and 3:00 p.m. (Lisbon)
Check-out: 11:00 hours (both cities)
* The reception is open 24 hours in all hostels.
** If you wish to leave the city later, you are more than welcome to use the common areas of the hostel during that day. In addition, we have free luggage storage service.

If you wish to change your arrival time, please send us an e-mail or call us directly. It is important that we keep abreast of any changes in your reservation. Also check the exact hours of your reservation, our reservation system uses the 24-hour clock.

Upon delivery of the access card to the establishment, room and ticket office, it is necessary to pay a deposit of € 5 per person. This deposit will be recovered on the day of check-out when the key is returned. In case of loss of the card, the deposit will not be refunded.
On the day of departure / check-out, customers have until 11:00 to leave the room. Otherwise, Sant Jordi Hostels reserves the right to charge one more night.

If the client needs to leave his luggage, whether the day of check-in arrives early and the room is not available or if, on the day of check-out, he has to leave the room but still has a few hours between the departure of the establishment and your departure, you can leave your luggage in the luggage store at no charge and continue using the common areas of the establishment until 23 hours maximum.

TOURIST RATE

Tourist tax not included – 2.00 Euros per person, per night (Lisbon)
Tourist tax not included – 0.72 Euros per person, per night (Barcelona)

CANCELATION CONDITIONS

Cancellations will only be accepted by email and such mail must be received at the hostel at least 24 hours before the arrival time (check your reservation to see the arrival time).

UNDER 18 YEARS OLD

To stay at Sant Jordi Hostels, guests under 18 traveling alone will have to bring a signed permission from their parents or legal guardians, as well as a signed photocopy of their identity documents.

For the guardianship and comfort of minors and other guests, minors from 16 years of age traveling alone or minors of any age accompanied by their direct relatives, may not share in any case the bedroom with the other guests, owing Minors or their families reserve a whole bedroom or a private room just for them.

Likewise, in case of group reservations for minors, those under 18 cannot share a dormitory with the other guests, and must in any case reserve entire bedrooms for them or private rooms.

In the event that the customer causes any type of damage to the installation, the full cost of the repair will be charged.

RECHARGES APPLICABLE TO GUESTS

In the event that the customer misuses any type of machine or other appliances made available for use and enjoyment during the course of their stay (eg washing machines, dryers, vending machines, dryers, hand dryers, refrigerators) , ovens, microwaves, etc.), you will be charged the full cost of its repair and possible spare parts or the full cost of the appliance if its repair is not possible.

In the event that the client has a behavior that is not suitable for living with the rest of the clients or is the cause of complaints by the rest of the clients or neighbors of the neighborhood, the company management reserves the right to expel the client from the installation without any refund of the cost of your stay.

The company is not responsible for the loss, damage or theft of customer valuables at its facilities.

CIRCUMSTANCES BEYOND OUR CONTROL

Unless stated otherwise in these conditions, we regret not being able to take responsibility or pay any compensation in case of impediment in the performance of our obligations to you, or in case of suffering damage or loss as a result of “force majeure”. In this reservation policy, “force majeure” means any event that we, or the supplier in question, could not, even with all necessary diligence, foresee or avoid. Such events may include war or threat of war, riots, civil conflicts, terrorist activities or threats, labor disputes, natural or nuclear disasters, adverse weather conditions, fire and all similar events beyond our control.

KEEP IN MIND

If you wish to change your arrival time, please send us an e-mail or call us directly. It is important that we keep abreast of any changes in your reservation. Also check the exact hours of your reservation, our reservation system uses the 24-hour clock.