Check-in/Check-out

Check-in: starting at 15:00 (3:00 pm)
Please note: If you are changing your arrival time, please e-mail us. It is important that we are kept aware of any changes to your reservation. Note that the booking system uses the 24-hour clock.

Check-out: until 11:00 (11:00 am)
If your departure is later, you are more than welcome to utilise the common areas of our hostel during that day. At Sant Jordi Hostels we also have free luggage storage!
On the day of departure / check-out, guest who are scheduled for departure have until 11:00 am to leave the room. Otherwise, Sant Jordi Hostels reserves the right to charge an additional night at the going rate.

*The reception is open 24 hours in all hostels.

Deposit

A key-card deposit of €10 per person must be payed at the time of check-in. This deposit is required to ensure the successful return of the key-cards that provide access to rooms, common areas, and lockers. The deposit will be refunded at the time of check-out under the condition that the key-card is successfully returned to the appropriate reception staff. In the event that a key-card is lost or stolen, or is for any reason not returned in an appropriate manner at the moment of check-out, the €10 deposit will not be refunded.

Cancellations will only be accepted by email and must be received according to the deadlines established in each rate (check your conditions in your reservation details). In all late cancellations and no-shows, the deposit charged on the credit card during the booking process will not be refunded. In addition, in these cases, the full amount of the reservation will be automatically charged. No exceptions will be made.

Flexible Rates: 15% Deposit is paid to Hostelworld at the moment of booking. The remaining amount will be paid at check-in or charged automatically at 8 pm on the arrival day. It is possible to cancel, free of charge, up to 24 hours before the day of arrival. Please note that in case of late cancellation or no show, the total amount of the booking will be charged.

Non-Refundable Rates: If you choose to make a Non-Refundable reservation and cancel your reservation, regardless of the amount of notice you give, DEPOSITS AND RESERVATION FEES WILL NOT BE REFUNDABLE.

To stay at Sant Jordi Hostels, guests under the age of 18 who are traveling alone will have to present signed permission from their parent or legal guardian, as well as a signed photocopy of the identification documents of signing parent or guardian.

For the guardianship and comfort of minors and other guests, minors under 16 traveling alone or accompanied by their direct relatives, may not share the bedroom with the other guests. Minors under 16 and their families must book a whole bedroom or a private room just for them.

Likewise, in the case of group reservations for minors, those under 18 cannot share a dormitory with the other guests, and must in any case reserve entire bedrooms for them or private rooms. In the event that the minor customer causes any kind of damage to the installation, the full cost of the repair will be charged.

We work for the well-being of all guests and staff, taking into account that our main objective is to offer a comfortable and pleasant environment for everyone. It is part of our policy at all Sant Jordi Hostels to maintain respect and good relationships with customers and staff alike. We believe that mutual respect is vital to the experiences generated in our Sant Jordi Hostels and is essential to provide exceptional service. This is the secret of a healthy environment and a pleasant stay for everyone. Therefore, we inform you that we reserve the right to refuse admission and refuse service and / or request that a guest, in case of inappropriate or unacceptable behaviour, leave the establishment at our discretion if necessary, without refund or reimbursement of any kind.

In the event that a hostel guest causes any type of damage to the property, the credit card registered to that guest’s reservation will be charged for the entire cost of repair.

In the event that the guest negligently or intentionally causes damage to any machine or appliance available for guest use and for guest enjoyment throughout the duration of his/her stay (ie. Washing machine, dryer, vending machine, hair-dryer, refrigerator, hand-dryer, oven, stove, microwave, television, etc.), the complete cost of repair – parts and labor – or the price of the entire machine, in the event that it is rendered irreparable, will be charged to the clients registered credit card.

We do not assume any responsibility for loss, theft or damage of guest property.

We are a design hostel in the city center of Lisbon. Just because we are a youth hostel, that doesn’t mean that we will be blasting music in the dorms all hours of the night! We believe that it is absolutely essential that guests have a quiet, comfortable place to sleep at night.

Taxes and / or tourist tax

The tourist tax is not included in the price of the reservation. A tourist tax of 2.00€ per person per night will apply for the first 7 nights. Children under 13 years of age, guests with the stay offered by tourist establishments and stays for health reasons * are exempt from paying this tourist fee.

* It will be necessary to present a document proving the medical reason.

Unless stated otherwise, we regret to inform you that we cannot, under any circumstances, assume responsibility or pay any compensation in case of not being able to meet our obligations to you or your companions for reasons of “force majeure”. For these purposes, it is considered “force majeure” any event that our company or any other supplier could not, even with all the necessary and due diligence, foresee and / or avoid. Such events may include war or threat of war, riots, civil conflicts, terrorist activities or threats, labor disputes, natural or nuclear disasters, adverse weather conditions, fires and all similar events beyond our control, without this list being limiting.