Privacy Policy


Sant Jordi Hostels Barcelona & Lisbon

SANT JORDI ALBERGS, SL (hereinafter, the Company), with address, Carrer Diputació 322, 3r 2a, 08009 Barcelona and email address [email protected], and provided C.I.F. B65766180, that is recorded in the commercial registry of Barcelona, in Volume 43.118, Folio 177, Page Number B-422712, expresses its respect for and observance of the provisions of Law 15/1999, of the 13th of December, regarding the protection of personal data. Therefore, it reports its data protection policy so that you can determine voluntarily whether you wish to provide your personal data to the company.

The Company informs you that your personal data entered via the website (hereinafter, the Website), as well as those that could facilitate in the future as part of your relationship with this entity will be stored in files by the company, which is also the recipient of the data. These files are required to manage, administer and provide the services and/or products requested or contracted through the company Website, to facilitate compliance with and implementation of services that might be solicited, learn more about your tastes and opinions on the services of the Company and adapt them to your preferences as well as to be able to offer new services and to send commercial information relating to news and promotions of the Company.

Except in areas where it expressly states otherwise, the answers to questions about personal data are voluntary, but the lack of response to these questions implies a decline in the quality of services requested. Failure to complete the obligatory fields or providing incorrect data will prevent the Company from providing the services requested.

Data we gather

Accessing our website / automatically collected access data

You are able to visit our websites without disclosing any information about your person. Only access data that are automatically transferred by your browser will then be collected.

• The access data include, in particular:

• the IP address of the device used for access,

• the date and time of access,

• the address of the visited website and the requesting website,

• information about the used browser and the operating system,

• online identifiers (for example device IDs, session IDs).

The data processing of this access data is necessary to enable the visit to the website and to ensure the long term functionality and security of our systems. The access data are also temporarily stored in internal log files for the aforementioned purposes in order to create statistical data about the use of our website, to further develop our website regarding the usage habits of our visitors (for example, when the share of mobile devices being used to access the website increases) and to maintain our website in the general administrative sense. The legal basis is Art. 6 para. 1 lit. b and f of the GDPR. The information stored in the log files does not allow any direct conclusion to your person – in particular, we only store the IP addresses in a shortened, anonymized form. The log files are stored for 30 days and will be archived after subsequent anonymization.


You have several different options for contacting us. These include our contact form. In this context, we process data exclusively for the purpose of communicating with you. The legal basis is Art. 6 para. 1 lit. b of the GDPR. The data we collect through the contact form will be automatically deleted after the complete processing of your request, unless we require your request to be able to fulfill our contractual or legal obligations (see the section “Storage duration”). Additionally, we evaluate guests’ opinions about our hostels and hotels in anonymized form and display these on our websites. When doing so, we collaborate with Customer Alliance, an independent rating service provider that operates intelligent feedback systems.


During an order process, we collect necessary data for the execution of the contractual agreement (booking information): first and last name, e-mail address, address, information on whether guest is a minor, desired room. Optional information necessary for booking additional services is possible (for example: breakfast, early arrival, late departure, parking, pets, public transport tickets, lunch offer). The legal basis for the aforementioned processing is Art. 6 para. 1 lit. b of the GDPR.

As an alternative to entering your booking data with us, you can also register directly into our booking system through specific payment service providers. In this case, you will be forwarded directly to the relevant service provider for payment after logging in (see section “Payment”). In addition, the data stored with the service provider (first and last name, e-mail address, address) will be forwarded to us for booking purposes.


We offer different methods of payment. The only information we receive is that the payment has been completed. In the case of payment by direct debit or credit card, we forward you to the following service payment provider:

ASSD GmbH | Hauptstr. 8b | 82008 Unterhaching | Germany

The processing of data by the aforementioned payment service providers is based on our legitimate interest, according to Art. 6 para. 1 lit. b and f of the GDPR, in providing our guests with comfortable and secure payment with a service provider of their choice.

For more information about howASSD GmbH handles user data, see ASSD GmbH privacy policy:

Analytics and advertising

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link:

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy:

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).

reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.

The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place.

Data processing is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam.

For more information about Google reCAPTCHA and Google’s privacy policy, please visit the following links: and

Facebook Pixel

Our website measures conversions using visitor action pixels from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).

These allow the behavior of site visitors to be tracked after they click on a Facebook ad to reach the provider’s website. This allows an analysis of the effectiveness of Facebook advertisements for statistical and market research purposes and their future optimization.

The data collected is anonymous to us as operators of this website and we cannot use it to draw any conclusions about our users’ identities. However, the data are stored and processed by Facebook, which may make a connection to your Facebook profile and which may use the data for its own advertising purposes, as stipulated in the Facebook privacy policy. This will allow Facebook to display ads both on Facebook and on third-party sites. We have no control over how this data is used.

Check out Facebook’s privacy policy to learn more about protecting your privacy:

You can also deactivate the custom audiences remarketing feature in the Ads Settings section at You will first need to log into Facebook.

If you do not have a Facebook account, you can opt out of usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance:

Plugins and tools


Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at and in Google’s privacy policy at

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of Google at

How we use your Personal Data

We use your Personal Data in order to:

• provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.

• enhance your customer experience;

• fulfill an obligation under law or contract;

We will inform you of any further Processing and purposes.

Also, in the search for full transparency in its relationship with the user, the company informs you of the use on this Website of other computer mechanisms related to personal data, such as cookies and logs.

Cookies are a messages sent by the server to the user’s computer, consisting of text files that are stored in the computer’s memory and that collect information about the pages visited, duration of Internet connection, etc. Cookies are sent back to the server each time the user enters the page.

The purpose of cookies from the Company is to personalize the services we offer, providing information that may be of interest to the user. If you do not want cookies to be recorded on your hard drive you can set your computer browser to not receive them. However, please note that, in that case, the quality of the Website experience may decrease.

Cookies are only associated with an anonymous user and his/her computer, and do not provide personal data on the customer, data cannot be read off your hard drive and cookie files created by other providers cannot be read.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as or For more information about cookies, visit

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

You can toggle the cookies in use here:

Cookie settings

Below you can choose which kind of cookies you allow on this website. Click on the "Save cookie settings" button to apply your choice.

If you wish to delete all cookies in use, you can do so by clicking here:

Logs are files stored on the server of the company that record data about your browsing and have the main purpose of gathering information about the operations performed by you. They also allow us to continue providing the requested services, improve our knowledge of your preferences and offer other services that may suit your tastes. It also helps us to analyze the functioning of the system, locate incidents and problems that may arise and solve them as quickly as possible.

You have the possibility of exercising accessibility, rectification, cancellation and opposition rights of your personal data in the files held by the Company, by requesting within the legally established timeframe through any verifiable means of delivery and receipt. To exercise these rights, you may send a written request to the address of the company mentioned at the beginning of this Privacy Policy or by email at [email protected].

The Company maintains levels of protection of your personal data in accordance with the Royal Decree 1720/2007, and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data you provide the Company, notwithstanding that Internet security measures are not impregnable.

The Company reserves the right to modify this Privacy Policy to adapt it to new legislation, case law or new interpretation by the Data Protection Agency.

This Privacy Policy may be supplemented by any other terms or conditions of access to certain services, in the case of such access involving an exception on the matter of the protection of personal data. In any case, these exceptions are not applicable to your personal data so long as you do not accept addressed clauses or references.


Sant Jordi Hostels Barcelona & Lisbon

SANT JORDI ALBERGS, SL (hereinafter, the Company), is a Spanish company with the registered address Carrer Diputació 322, 3r 2a, 08009 Barcelona and email address [email protected], and provided C.I.F. B65766180, that is recorded in the commercial registry of Barcelona, in Volume 43.118, Folio 177, Page Number B-422712


SANT JORDI ALBERGS, SL informs you that access to and the use of its Website and all sub-domains and directories included therein (hereinafter collectively referred to as the Website), and all products or services that may be obtained through it, are subject to the terms and conditions described in this Privacy Policy, notwithstanding that the access to any of these products or services may require the acceptance of additional general conditions.

Therefore, if you are not in compliance with the conditions described in this Legal Notice, please do not use the Website, and note that any use you make of it or services contained therein constitute acceptance of the legal terms contained in this text.

The Website aims to promote activities that are carried out and products that are marketed by SANT JORDI ALBERGS, SL, therefore the information contained therein, unless otherwise stated, is for the sole purpose of said promotion or, where applicable, are a mere invitation to engage and in no way constitutes a binding offer. All products and services offered on the Website are marketed or provided by SANT JORDI ALBERGS, SL in accordance with current regulations.

SANT JORDI ALBERGS, SL reserves the right to make changes to the Website without notice, in order to update, amend, modify, add or delete the contents of the website or its design. The contents of the Website are updated regularly. Because the update of information is not immediate, we suggest that you always check the validity and accuracy of the information contained in the Website.

The terms and conditions set out in this notice may vary, therefore we invite you to review these terms each time you visit the Website or request a new service. In addition, this Legal Notice shall be deemed to be without prejudice to any other General Conditions governing access to specific goods and services within the Website.


SANT JORDI ALBERGS, SL provides access to other websites which we believe may be of interest. The purpose of these links is solely to facilitate the search of resources that may be of interest on the Internet. Notwithstanding, these pages do not belong to it, nor make a review of its contents and therefore we cannot be held responsible for them, the operation of the linked site or for any damages that may result from the access or use of the same.

It is not permitted to link any webpage or email address to the Website without the express written permission of SANT JORDI ALBERGS, SL. Additionally, said links must respect the following conditions: (a) links can only be made with the home page of this Website; (b) the establishment of a link is not to be considered in any form an agreement, contract, sponsorship or recommendation by SANT JORDI ALBERGS, SL of the page providing the link.

At any time, SANT JORDI ALBERGS, SL may withdraw the authorization referred to in the preceding paragraph, without the need to provide reason. In which case, the page that had made the link shall proceed with immediate removal, upon receipt of the notification of revocation of authorization by SANT JORDI ALBERGS, SL.


SANT JORDI ALBERGS, SL expressly prohibits the making of “framings” or the use by others of any other mechanisms that alter the design, original form or content of the Website.

On the Website there are inserted advertisements of Sant Jordi ALBERGS, SL or of third party advertisers we believe may be of interest.

Without prejudice to the provisions of the Privacy Policy, SANT JORDI ALBERGS, SL undertakes not to provide your information to advertisers, except in the case of anonymous statistical data on the use of the Website, in order to be able to offer better services and products in accordance with the expectations of the users.

However, SANT JORDI ALBERGS, SL informs you that advertisers and providers, through the use of cookies, may be able to obtain information about you, your use of services and movement across the network. Due to an absence of any affiliation with the use that could be made of said information by the company concerned, SANT JORDI ALBERGS, SL is not to be held responsible for any consequences that may arise from such use, or the collection of such information.


SANT JORDI ALBERGS, SL complies with Law 15/1999 on the Protection of Personal Data and with all other current legislation, and maintains a Privacy Policy [1] in regards to personal data, in which the use made of personal data is chiefly described, the user is informed in detail of the material circumstances of such use and of the security measures that apply to their personal data in order to prevent unauthorized parties from accessing them.


SANT JORDI ALBERGS, SL maintains on its Website all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of data and information that you might provide SANT JORDI ALBERGS, SL through the same, notwithstanding that Internet security measures are not impregnable.


The User agrees to use the Website’s services according to the terms stated in this Legal Notice and the mere use of said services implies acceptance of those terms.

Any user who acts against the image, good name or reputation of SANT JORDI ALBERGS, SL as well as whoever makes illegal or fraudulent use of the designs, logos or content of the website, will be held liable by SANT JORDI ALBERGS, SL for such action.


Incorrect use of the Website: SANT JORDI ALBERGS, SL has created the Website to facilitate access to their services, but cannot control the use of it by means other than those expected in this Legal Notice; therefore, as access to the Website and the correct use of the information contained therein are the responsibility of the one performing those actions, SANT JORDI ALBERGS, SL shall not be held liable for the improper, illegal or negligent use that the user could make thereof.

Use of content: SANT JORDI ALBERGS, SL provides all the contents of its Website in good faith and makes every effort so that they are regularly updated and current; notwithstanding SANT JORDI ALBERGS, SL cannot assume any responsibility for the use or access realized by the user outside the scope of that which is addressed by the Website, nor the consequences that could result from the practical application of the opinions, recommendations or studies that may be accessed by way of the Website, of which ultimate responsibility will always fall on the user. As well, SANT JORDI ALBERGS, SL is unable to control the content that has not been developed by it, or by third parties fulfilling their responsibilities and, therefore, shall not be held liable under any circumstances for damages that may be caused by such third party content.

Advertising: SANT JORDI ALBERGS, SL includes on the Website its own publicity as well as that of third parties in order to provide products and/or services that may be of interest. Notwithstanding, SANT JORDI ALBERGS, SL cannot control the appearance of said advertisement, nor the quality and suitability of such products and/or services and therefore, SANT JORDI ALBERGS, SL is not liable for any damages that could be incurred by the user as a result of their use.

Virus: SANT JORDI ALBERGS, SL endeavors to implement all necessary measures to ensure the user there is an absence of viruses, worms, trojan horses and the like on the Website. However, these measures are not infallible and therefore SANT JORDI ALBERGS, SL cannot fully ensure the absence of such harmful elements. Consequently, SANT JORDI ALBERGS, SL will not be held liable for any damages that the user could incur.

Technical failures: SANT JORDI ALBERGS, SL has completed all necessary contracts for the continuation of the Website and will endeavor to ensure that the same will be uninterrupted, but cannot guarantee the absence of technical failures, or the continued availability of the Website and the products and/or services contained therein and therefore are not liable for any damages that may be generated by the lack of its availability and failures of access due to disconnections, failures, overloads or network outages not attributable to SANT JORDI ALBERGS, SL.

Exchange of information: The Website contains certain areas designed for different users to be able to share their experiences and to promote the exchange of information. However, SANT JORDI ALBERGS, SL, by providing these forums, acts only as a meeting place, and does not control or take responsibility for the statements made therein, and therefore, does not assume responsibility for the accuracy or relevance of the statements made on or through them by the users.


The design of the Website and its source code as well as, the logos, trademarks and other distinguishing marks that appear in it, belong to SANT JORDI ALBERGS, SL or collaborating entities and are protected by the rights of intellectual and industrial property.

The use, reproduction, distribution, public communication, transformation or any other similar or analogous activity thereof is strictly prohibited without the express written permission of SANT JORDI ALBERGS, SL.

The contents of the website are also protected by the intellectual and industrial property rights of SANT JORDI ALBERGS, SL or third parties. The use of content created by SANT JORDI ALBERGS, SL or any of its Group entities will be allowed only in the context of a contractual relationship with the same or with such entities.

SANT JORDI ALBERGS, SL declares its respect for the intellectual and/or industrial property rights of others, therefore, if you believe this site to be in violation of your rights, please contact SANT JORDI ALBERGS, SL at the following email address [email protected].


The applicable law in the event of a dispute or conflict over interpretation of the terms comprising this Legal Notice, as well as any matter related to the products and/or services offered by this website is Spanish law, unless the norms of protection of users establish the application of different legislation.

For the resolution of any conflict that may arise in connection with a visit to the Website or from the use of and/or purchase of products or services that might be offered therein, SANT JORDI ALBERGS, SL and the User agree to submit to the Courts in the locality of residence of the User, provided such locality is in Spanish territory or to whichever other jurisdiction whose enforceability is required by the rules of protection of such consumers and users.

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